Refund policy

Refund Policy.

Thank you for shopping at Velvet Closet!

Due to the nature of our business, all sales are final & non refundable.

Our pre loved-pre owned items can be expected to have been gently used, however, each item is throughly inspected by our dedicated staff before they are made available for purchase. Our items are processed only if they meet the quality standards set by Velvet Closet to ensure that we provide our customers with high quality products and a satisfying shopping experience.

Therefore, we are unable to accept any returns or exchanges on any purchases made.

We kindly request that you carefully inspect all products before making a purchase.